ESTA Application -Refund Policy

Refund Policy

A full refund will be issued to all users who have made their application through in case of a rejected application by the US Government.

Once you have submitted your application through, it is assumed and agreed that we will begin the submission process within the timeframe indicated during your application.

Should you decide to request a refund after your application has been submitted, you can apply to be considered for receiving a refund of agency application service fees.

Refunds will not be issued after an application has been approved by the US Government. As we are a private company, unaffiliated with government agencies, we emphasize that decisions on admission into the United States are at the sole discretion of the Customs and Border Protection Office.

If a refund is requested after the application is processed but not approved, for any reason other than application refusal, a $25 USD fee may apply.

Our refund covers the fees paid to us directly for processing your application and unfortunately does not cover any third-party fees you may incur, such as credit/debit card fees.

If you wish to request a refund, email us at indicating the following:

  • Reason for the refund request.
  • Your full name
  • Your unique transaction ID.
  • Your email address

For multiple requests, please indicate all transaction IDs.
All refund requests will be evaluated within 72 hours.

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